Churchtalk - A venture of Genelco, does not and will never sell your information to a third entity for advertising or generate revenue by showing any other company’s advertisements to the users. This has been our approach for years, and we remain committed to it. This policy tells you what information we do collect from you, what we do with it, who can access it, and what you can do about it.
Part I – Information that Churchtalk - A venture of Genelco collects and controls
We only collect the information that we truly need. Some of that is the information that you proactively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We keep your name and contact information stored, but we do not keep the credit card numbers or details stored (except with your permission and in one of our secured payment gateways).
When you visit the churchtalk website or use our software, we automatically log some basic information as how you got to the site, where you navigated within it, and what features and controls you use. This information is used by us to improve our websites and services. At times, your information is shared with us indirectly. If you sign in to our website through some authentication service provider like LinkedIn or Google, they pass your contact information on to us. We use that information to complete the request that you make. And, If you engage with our brand on social media (for instance, by liking, commenting, retweeting, mentioning, or following us), we can access your interactions and profile information. We'll have that information even after you remove it from that particular social media platform.
What is done with your information?
Your information is further used to provide the services you request for, to create and maintain your accounts, and to keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you're currently using, your customer support requests, new products you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services. We are required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you've requested from us. When that's not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.
Part II – Information that Churchtalk - part of Genelco processes on your behalf
If you handle other people's data using churchtalk apps, such as information about your Church Members or employees, you are entrusting that data to us for processing. If you use a churchtalk mobile app and provide it the access to your photo library and contacts, you are entrusting that particular data to us. The data that is entrust to us for processing is called service data. You own that service data that you provide us with. We merely process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it. We hold the data in your account as long as you use churchtalk Services. After you have terminated your churchtalk account, your data will automatically get deleted from our active database within 6 months and from our backups within 3 months after that.
Part III – General
CHURCHTALK’S Privacy Commitment
We ask for only the necessary amount of information required, gathering only what we believe is essential for doing business, or for the specific transaction at hand. We let customers know the information we have of them and allow them to opt out of specific engagements. This is done to avoid the fundamental conflict of interest between gathering customer information and fueling advertising revenue, and the unavoidable compromises in customer privacy that it brings.
Part I – Information churchtalk- A venture of Genelco collects and controls
This part deals with how Churchtalk collects and uses information about website visitors, potential customers, users of Churchtalk products and services, and others who contact Churchtalk through forms or email addresses published on or linked to our websites.
Part II – Information that Churchtalk processes on your behalf
This part deals with how Churchtalk- A venture of Genelco handles data that you entrust to /Churchtalk when you use our products and services, or when you share any of your confidential or personal information with us while requesting customer support.
Part III – General
What information Churchtalk collects?
We collect information about you only if we need the information for some legitimate purpose. Churchtalk- A venture of Genelco will have information about you only if (a) you have provided the information yourself, (b) Churchtalk has automatically collected the information, or (c) Churchtalk- A venture of Genelco has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.
Information that you provide us
i. Account signup : When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, church name and country to complete the account signup process. You'll also be required to choose a unique username and a password for accessing the created account. You may also provide us with more information such as your photo, time zone and language, but we don’t require that information to sign up for an account.
ii. Payment processing : When you buy any service from us, you are asked to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers.
iii. Testimonials : When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org
iv. Interactions with Churchtalk- A venture of Genelco : We may record, analyze and use your interactions with us, including email, phone calls, and text chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.
Information that we collect automatically
i. Information from browsers, devices and servers : When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
iii. Information from application logs and mobile analytics : We collect information about your use of our products, services and mobile applications from application logs and in-house usage analytics tools, and use it to understand how your ministry use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
Information that we collect from third parties
i. Referrals : If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at email@example.com to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
ii. Information from our reselling partners and service providers : If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to Churchtalk- A venture of Genelco. If you register for or attend an event that is sponsored by Churchtalk- A venture of Genelco, the event organizer may share your information with us. Churchtalk- A venture of Genelco may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.
iii. Information from social media sites and other publicly available sources : When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. You must know that once collected, this information may remain with us even if you delete it from the social media sites. Churchtalk- A venture of Genelco may also add and update information about you, from other publicly available sources.
General purposes for using information
In addition to the purposes mentioned above, we may use your information for the following purposes:
Legal bases for collecting and using users’ information
Legal processing bases applicable to churchtalk- A venture of Genelco : If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of churchtalk- A venture of Genelco or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent :Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Legitimate interests notice :Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
Your choice in information usage
Opt out of non-essential electronic communications : You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails. Disable cookies : You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly. Optional information : You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.Who we share your information with
Third-party service providers : We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Domain registrars : When you register a domain through churchtalk- A venture of Genelco from domain name registrars, we share your name and contact information such as your physical address, email address and phone number with them as per the ICANN domain registration rules.
Reselling partners : We may share your personal information with our authorized reselling partners in your region, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for. We will give you an option to opt out of continuing to work with that partner.
Marketplace application developers : When you install or purchase any application developed using churchtalk- A venture of Genelco APIs that is posted on churchtalk- A venture of Genelco’s online marketplace, your name and email address will be shared with the developer of the application, so they may engage with you directly as the provider of that application or service. churchtalk- A venture of Genelco does not control the use of your personal information by the developers, which will be based on their own privacy policies.
Other cases : Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.
Your rights with respect to information we hold about you as a controller
If you are in the European Economic Area (EEA), you have the following rights with respect to information that churchtalk- A venture of Genelco holds about you. churchtalk- A venture of Genelco undertakes to provide you the same rights no matter where you choose to live.
Right to access : You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared
Right to rectification : You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure : You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing : You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability : You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to object : You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain : You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
Retention of information
Part II – Information that churchtalk- A venture of Genelco processes on your behalf
Information entrusted to churchtalk- A venture of Genelco and purpose
Information provided in connection with services : You may entrust information that you or your organization (“you”) control, to churchtalk- A venture of Genelco in connection with use of our services or for requesting technical support for our products. This includes information regarding your members and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a member to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services. Information from mobile devices : When you elect to allow it, some of our mobile applications have access to the camera, call history, contact information, photo library, and other information stored on your mobile device. Our applications require such access to provide their services. Similarly, when you elect to provide access, location-based information is also collected for purposes including, but not limited to, locating nearby contacts or setting location-based reminders. This information will be exclusively shared with our mapping providers and will be used only for mapping user locations. You may disable the mobile applications' access to this information at any time by editing the settings on your mobile device. The data stored on your mobile device and their location information to which the mobile applications have access will be used in the context of the mobile application, and transferred to and associated with your account in the corresponding services (in which case the data will be stored on our servers) or products (in which case the data will remain with you unless you share it with us). (All the information entrusted to churchtalk- A venture of Genelco is collectively termed “service data”)
Ownership and control of your service data
We acknowledge that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.
How we use service data
We process your service data when you provide us instructions through the various modules of our services. For example, when you generate an invoice, information such as the name and address of your customer will be used to generate the invoice; and when you use our campaign management service for email marketing, the email addresses of the persons on your mailing list will be used for sending the emails.
If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.
Who we share service data with
churchtalk- A venture of Genelco group and third party sub-processors : In order to provide services and technical support for our products, the contracting entity within the churchtalk- A venture of Genelco group engages other group entities and third parties . Employees and independent contractors : We may provide access to your service data to our employees and individuals who are independent contractors of the churchtalk- A venture of Genelco group entities involved in providing the services (collectively our “employees”) so that they can (i) identify, analyze and resolve errors, (ii) manually verify issues reported as spam to improve bugs detection, or (iii) manually verify scanned images that you submit to us to verify the accuracy of optical character recognition. We ensure that access by our employees to your service data is restricted to specific individuals, and is logged and audited. Our employees will also have access to data that you knowingly share with us for technical support or to import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the churchtalk- A venture of Genelco group.
Third-party integrations you have enabled : Most of our products and services support integrations with third-party products and services. If you choose to enable any third-party integrations, you may be allowing the third party to access your service information and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.
Other cases : Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.
Retention of information
We hold the data in your account as long as you choose to use churchtalk- A venture of Genelco Services. Once you terminate your churchtalk user account, your data will eventually get deleted from active database during the next clean-up that occurs once in 6 months. The data deleted from active database will be deleted from backups after 3 months.
How secure is your information
At churchtalk- A venture of Genelco, we take data security very seriously. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our Security Policy or write to us at firstname.lastname@example.org with any questions.
Locations and international transfers
We share your personal information and service data within Churchtalk- A venture of Genelco. By accessing or using our products and services or otherwise providing personal information or service data to us, you consent to the processing, transfer, and storage of your personal information or Service Data within the United States of America, the European Economic Area (EEA) and other countries where churchtalk- A venture of Genelco operates. Such transfer is subject to a group company agreement that is based on EU Commission’s Model Contractual Clauses.
Data processing addendum To enable you to be compliant with the data protection obligations under the General Data Protection Regulation, we are prepared to sign a Data Processing Addendum (DPA) that is based on Standard Contractual Clauses. You can request a DPA from churchtalk- A venture of Genelco by completing this form . Once we get your request, we'll forward the DPA to you for your signature.
Do Not Track (DNT) requests Some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don't wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals.External links on our websites
Blogs and forums We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. churchtalk- A venture of Genelco is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with churchtalk- A venture of Genelco. To request the removal of your information from our blogs and forums, you can contact us at email@example.com
Social media widgets Our websites include social media widgets such as Facebook "like" buttons and Twitter "tweet" buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
Disclosures in compliance with legal obligations We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.
Enforcement of our rights We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
Business Transfers We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.